Booking Terms and Conditions

Snuggler’s Rest Terms and Conditions

Please read our terms and conditions carefully before booking. These will be deemed as having been accepted by you once you have paid a deposit or total for your stay.

THE CONTRACT

The contract entered into is between the owners of Snuggler’s Rest and the holiday maker (the Hirer).
The contract is only effective once the booking has been confirmed by the owners of Snuggler’s Rest, the required payment has been received and written confirmation has been sent to the Hirer.
The contract is subject to English law.
The owners of Snuggler’s Rest reserve the right to decline bookings at their discretion and the right of admission is reserved.

BOOKING / PAYMENT METHOD

Bookings can be made via this web site, through a Facebook Messenger request or by a direct email request to bookings@snugglersrest,com. Please note that deposits are refundable up until when final payment is due, which is 6 weeks prior to arrival. Deposits after this date which are non-refundable may be transferred to a later date if there is availability, but remain non-refundable irrespective of the length of the advance booking.

More than six weeks before the holiday arrival date:

Please pay £100 deposit on booking.
Your booking will not be confirmed until the deposit is received.
The balance must be paid six weeks before the holiday start date. We will send you a reminder.

Less than six weeks before the holiday arrival date:

Please pay the entire holiday cost.
Your booking will not be confirmed until the full holiday payment is received.

Payments can be made by bank transfer (preferred) and details will be provided with the booking confirmation and final invoice emails, or by debit or credit card using the link provided in the booking emails. In case any of the payment methods offered are unsuitable, then as a last resort, payment can be made in Sterling by cheque, payable to Mrs S Crow, however the booking will not be confirmed until the cheque has cleared. Please contact us separately if you wish to use this method.

SECURITY / DAMAGES DEPOSIT

Guests are required to take good care of the property and its contents and leave the chalet clean and tidy on the day of departure. The Hirer is liable for any loss and/or damage caused to the rented property and/or its contents (plus any loss of rental income suffered by the owners of Snuggler’s Rest as a result of any such damage) to the full value of the owner’s loss. We don’t always charge for minor breakages if reported to us before departure. If during your stay we become concerned regarding the extent of any damage, breakages or disturbance, the owners of Snuggler’s Rest reserve the right to enter the property and in extreme circumstances may require the guest(s) to vacate the property. If this action is taken, it shall be deemed that the rental of the property has immediately come to an end and the guest(s) nor anybody within the group shall not be entitled to a refund or any compensation. The owners of Snuggler’s Rest will keep an inventory of the contents of the chalet, which will also identify any existing damage in the property.

REPLACEMENT KEYS

Guests must return all keys to the owner or they will be liable for replacement costs, including any changing of the locks required for security reasons.

CANCELLATIONS

The Hirer should notify us of any cancellation immediately.

For cancellations less than one week before or at any time after the arrival date, not only will the deposit be forfeited, the balance of the full holiday will be payable by the Hirer. If the property can be re-let, an appropriate refund will be made, but the deposit is always non-refundable.
For cancellations one week to six weeks before the arrival date the deposit will be forfeited and 50% of the balance of the holiday will be payable by the Hirer. If the property can be re-let, an appropriate refund will be made, but the deposit is always non-refundable.
For cancellations more than six weeks before the arrival date we will refund any monies paid.

We recommend that the Hirer arranges holiday insurance to give protection in the event that they are unable to take up the holiday accommodation at the agreed time.

In the rare event of the owners of Snuggler’s Rest having to cancel or alter arrangements made for the Hirer, we will contact you as soon as possible to endeavour to find alternative accommodation or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid.

COMPLAINTS

In the unlikely event of a problem, all complaints must be received before the end of the holiday rental to enable any issues to be resolved. Contact can be made directly to us. Details will be provided in your welcome pack.

LIABILITY

The owners of Snuggler’s Rest accept no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer’s risk. The details and prices on the website may be subject to change. The information given on our website is believed to be correct and true at the time of posting. The owners of Snuggler’s Rest cannot be held responsible for (and cannot accept liability for) issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, structural repairs, poor Wi-Fi, poor TV reception, invasion of pests, infestations or damage caused by exceptional weather conditions or by noise and disturbance resulting from nearby building works, noisy neighbours or local events.

OCCUPANCY

It is not permitted to exceed the maximum occupancy (five individuals), unless prior agreement is given, as this can invalidate the home owner’s property insurance. You must not hold events (e.g. parties, celebrations or meetings) at the property.

GUESTS

On booking Snuggler’s Rest, you become responsible for all the members of your party and, as such, you all agree to the following:

To keep the chalet clean and tidy
Not to commit, or allow any of your party to commit any act which breaks the law
Not to use the property for any commercial or illegal purposes
Not to sublet the property as a whole, or any part thereof, or otherwise allow anyone to stay who we have not previously accepted as being part of your party
Not to behave in an antisocial manner, breach the peace or otherwise act in a way which may disrupt, affect the enjoyment of others or cause nuisance to any others, particularly the occupants of neighbouring properties

Groups of more than two couples, groups of more than two families, and groups of more than three same sex are not permitted. No stag or hen parties. No unaccompanied persons under the age of 16. If we see a group forming on site without our permission you will be asked to leave and no refund of monies will be paid back.

SMOKING

Smoking is not permitted inside the property. If you smoke outside, please be considerate and pick up any litter.

PETS

We have a ‘no pets’ policy at Snuggler’s Rest.

LINEN & TOWELS

Bed linen and towels are provided for your convenience. Towels must remain in the property and should not be used as beach towels. If you are staying in Snuggler’s Rest for two weeks or more, bed linen and towels can be changed weekly on request.

HEALTH & SAFETY

We take the well-being and safety of our guests very seriously and we ask that you comply with the following:

The speed limit on Norton Park is 5 mph.
Children under 15 must be supervised by an adult at all times

REFUSE COLLECTION

It is your responsibility to ensure the rubbish is taken to the correct location ready for collection as detailed in the welcome pack. The owners of Snuggler’s Rest cannot be held responsible for the removal of excess rubbish.

PERSONAL BELONGINGS

We do not take responsibility for the loss or damage to any personal belongings while you are staying in Snuggler’s Rest. In the event of any items being left in the chalet after your departure, we will attempt to locate, collect, package and post the items back to you at your own cost, however return cannot be guaranteed.

ARRIVALS

Snuggler’s Rest will be available after 3pm on the day of arrival (unless otherwise specified). Time is needed to ensure the chalet is cleaned ready for arrival, so please do not arrive early. You will be given details of the key safe prior to your arrival. We will provide you with a mobile number to call in the event of any issues obtaining entry to the chalet.

DEPARTURES

Please vacate Snuggler’s Rest by 10am on the day of departure, leaving the chalet in a clean and tidy condition. Please lock up and leave the key in the secure key safe. Please turn the refrigerator control knob to 0 and leave the refrigerator door open.

PERSONAL DATA /GDPR

We are registered with the Information Commissioner's Office (ICO). By entering into a contract with us, having the intention of entering into a contract with us or by using the ‘Enquiries’ page on our website, you may provide personal data or have personal data collected. You may also have data collected when calling us with enquiries or questions regarding the service provided.